Shipping Policy
From our pharmacy bench to your door—safely, discreetly, and with no surprises. This is the playbook we follow every day.
Written by the Operations & Logistics Manager.
📦 How Your Order Moves
1. Placed
Instant confirmation email sent.
2. Checks
Payment confirmed and fraud screening.
3. Clinical Review
Pharmacist checks prescriptions & legal compliance.
4. Pack & Protect
Discreet, tamper-evident packaging. Cold packs if needed.
5. Handoff
Passed to carrier. You get a "Dispatched" email with tracking.
⏱️ Processing Timeframes
Business days are Monday to Friday. Orders cleared before cutoff are shipped same-day.
- OTC Items: Packed same day or next business day.
- Prescription Items: 1–2 business days after valid prescription is received.
- Weekend Orders: Queue for the next business day.
Verification Note: We won't ship prescription meds until a valid prescription is on file. If verification takes longer than 7 days, we may cancel/refund.
🚚 Delivery Estimates
Domestic Standard
2–5 business days
Domestic Express
1–2 business days
Intl. Tracked Post
7–15 business days
Intl. Express
3–7 business days
*Remote areas may add 3–10 days. Delays due to customs/weather are possible.
🌍 Customs & Shipping Costs
- Rates: Calculated at checkout based on destination/weight.
- Duties: Import taxes/duties are your responsibility unless stated otherwise.
- Importer Record: For international orders, ensure the item is legal to import.
- Returns/Seizures: If customs returns unopened, we refund product price. If seized, no refund.
📍 Tracking & Delivery Issues
Tracking: You'll get links via email. Allow 24–48 hours for movement updates.
Delivery Failed
If address is wrong or refused, parcel may return. Reshipping costs apply.
Damaged/Lost
Email us within 72 hours for damage. Lost if no scan for 10-25 days.
Cold Chain Items: If a delay could affect quality, contact us immediately. We'll review stability data for a remedy.